Master the key principles to deliver exceptional and memorable customer service.
☑ Reflective & Active Listening
☑ Boosted Communication Skills
☑ Problem-Solving Techniques
✎ Pro Tip: Depending on your industry, you can personalize interactions by remembering customer names and preferences to make them feel valued.
Up Next in All Classes
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3 Min Supporting Employees From Globa...
Learn ways to support employees from all walks of life to promote a globally diverse workforce.
☑ Cultural Awareness Strategies
☑ Building Inclusive Policies
☑ Encouraging Representation✎ Pro Tip: Consider hosting employee events that cultural diversity such as potlucks, or give opportunities ...
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3 Min Cultivating Unity In The Workplace
Discover tips for navigating difficult conversations in the workplace during challenging times.
☑ Strong Social Unity
☑ Increased Emotional Intelligence
☑ Cohesive Workplace Community✎ Pro Tip: Consider hosting a training session on emotional intelligence, conflict resolution, or inclusivity f...
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3 Min Recognizing & Treating Compassi...
Identify and combat compassion fatigue for better mental and emotional health.
☑ Reduced Stress & Fatigue
☑ Boundary Setting Skills
☑ Self Care Tips✎ Pro Tip: Try to avoid using substances like drugs or alcohol as a coping mechanism for stress and as a way to manage your emotions. The negative...
